What happens when you submit an order?
See How Your Patients Experience Rupa
Our goal is to support you from when you submit an order, all the way to when results are in. Here’s what goes on behind the scenes, so you know your patient is taken care of.
Patient Experience Timeline
When you place the order
Your patient gets an email from us to fill out their information.After patients fill out their info
We give your patient access to their Patient Portal, with testing FAQs and instructions.Within 24 hours of receiving your patient's info
The kit(s) are shipped out, or in some cases, a requisition form is sent to your patients with blood draw instructions.When results are in
Your clinic is notified via email.
When you place the order
Your patient gets an email from us.
We introduce ourselves as an extension of your team, that is here to help with everything lab test-related. Patients have the option to pay using Credit, Debit, or a 3-Month Payment Plan.
We can text patients their order!
Texting patients their order leads to 15% higher conversion in payment. Get your patients to complete their tests sooner.
Up to 7 days after order placed
We follow up if the patient hasn't moved forward.
We give your patient the option to pause their order for now, or cancel.
After patients fill out their info
We give your patient access to their Patient Portal, with personalized instructions.
Within 24 hours of receiving your patient's info
We notify your patient when their order has been shipped.
Tests are drop-shipped directly to the patient to an address they choose. They're able to track the status of their orders in a secure Patient Portal.
Local Phlebotomists
We send your patients local phlebotomy options who can draw for their kits.
Your patient receives a kit that they’ll need to bring to the blood draw.
There’s usually an additional cost that is paid directly to the phlebotomist.
Mobile Phlebotomists
Patients can choose to get blood draws in the comfort of their home.
We have partnered with Axle Health to offer a fully integrated mobile phlebotomy service in 17 metro areas. Patients can pay for and schedule mobile blood draws during checkout.
Rupa Phlebotomy Network
Find phlebotomists through Rupa's Searchable Phlebotomy Database.
Use our searchable map to find mobile and in-person phlebotomists in your patients’ geographic area. Our phlebotomy team also uses this map to send your patients phlebotomy options in their area via e-mail after you place an order.
Sample Requisitions
We help your patient fill out their pre-signed requisitions.
We send your patient sample requisition forms with step-by-step instructions, no action needed from you.
2 weeks into the process
We check in to see how their sample collection is going.
We make sure your patient was able to submit their sample, or see if there’s any questions we can still answer.
When results are in
You’re notified via email.
Results come into the Rupa Health portal, where you can then mark them as reviewed or schedule a clinical consult with the lab.
We don't send results directly to your patient unless you choose to automatically do so. Don't worry though, if you forget, results will still be made available in the Patient Portal automatically after 30 days.
Results for testing via Physician Services will be released to you and your patient at the same time.
If your patient has questions along the way, we guide them to the right resources.
Patients can access our resource library or securely chat live with one of our patient support teammates!